Automatic request returns
If Sophia cannot read an assignment, essential information is missing, or a system error prevents the explanation from completing, the guest/free request or paid credit is returned automatically. Opening a saved explanation never uses another credit.
Credit-pack purchases
If you were charged more than once, credits were not delivered, or a purchase was unauthorized, contact us promptly. Include the account email and PayPal transaction ID, but never send full payment credentials.
Unused credits
Requests for a refund of an unused or mostly unused pack are reviewed individually. Credits already consumed may be deducted from any approved refund. We do not offer cash value or transfers for promotional or free credits.
How to request help
Email sophia@subschool.us. We aim to acknowledge requests within three business days. Any mandatory consumer rights that apply where you live remain unaffected.